Frequently Asked Questions
Everything you need to know about your Atelier KAI experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location and customs processing.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes often feature a tailored fit, we recommend measuring a similar garment you own to ensure the perfect match.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all Atelier KAI tags still attached.
Are your materials sustainably sourced?
Atelier KAI is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint while maintaining premium quality.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our concierge team at [email protected].
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.